QuickBooks Price Levels: How to Adjust Prices and Price Levels in QuickBooks Online

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Whether your small business sells products or services, you might sometimes want to offer sales and discounts as incentives. Luckily, with QuickBooks Online, you can make these price adjustments automatic, set them up to run for a specific time period — and extend the adjusted price to all your customers or just a certain segment.

This QuickBooks price levels guide offers step-by-step instructions for how to turn on QuickBooks Online price levels, plus how to create a price level.

How to turn on QuickBooks price levels

Before getting started, it’s important to note that the QuickBooks price levels function is only available in the QuickBooks Online Plus and Advanced plans. It is not offered in QuickBooks Essentials, QuickBooks Simple Start or QuickBooks Self-Employed.

If you are working with QuickBooks Online Plus or Advanced, then you have the option to create price levels. To do so, you will first need to turn QuickBooks price levels on. Here’s how to do so:

  1. Navigate to the gear icon on the toolbar.

  2. Select “Account and Settings.”

  3. On the left hand side, navigate to the “Sales” tab.

  4. Under the “Products and services” section, check the box next to “Turn on price rules”.

Here is an example of the screen you will see to turn on QuickBooks price levels:

While it says “Beta” next to price rules, you don’t need to be concerned — the price levels function works great as is. It is worth noting though, that price rules — or price levels, do not impact reporting. In other words, you can’t run a report specifically on sales affected by QuickBooks price levels.

Once you have successfully turned on the QuickBooks price levels setting, you’re ready to create a price rule.

How to create a price rule with QuickBooks price levels

Now that your QuickBooks price levels is turned on, there are a few different ways to create a price rule. Here’s one option:

  1. Navigate to the gear icon on the toolbar.

  2. Select “Lists,” then “All Lists”.

  3. Select “Price Rules,” then “New price rule”.

You can also create a price rule by navigating to the Products and Services list and then selecting the drop-down arrow next to the “More” tab. Alternatively, QuickBooks price levels can also be accessed from the “edit item record” function.

From here, you can name your price rule and select a start and end date (if your promotion is only for a limited time).

Additionally, you have the option to select the customers you would like to apply your new price level to. You can select all customers, if you want your new price to be available to everyone; but if you only want specific types of customers to access your new price level, you can specify that.

If you assign your products and services to categories in the items list, you will also be able to filter the price level by product category to more easily apply price levels to the applicable products.

You can set your sale price or rate by either a percentage (i.e. 10%), a fixed amount (say, $25 off) or you can set a custom price per item.

You also have the option to round the amount to the nearest increment (i.e. $0.10, $0.50), or leave it as is (“no rounding”).

Here is an example of a sales receipt for a product with an active price level. Note the default sales rate of $100 and the $75 rate due to the price rule (called “Beyond the Basics” in this instance) being in effect.

It’s important to note that this is the visibility you’ll have as the one sending the invoice. The customer will only see the price of $75 on their invoice, and any report on the sale will show $75, not $100. There is no reporting specific to QuickBooks price levels or price rules by customer at this time.

Creating a customer type for QuickBooks price levels

You can select specific customer types who will be able to access your new price rules if you do not want all of your customers to receive the discount or sale price for your products.

Even if you never plan to use QuickBooks price levels, it may be worth turning it on just for the ability to create customer types. This is because you will then be able to run a “sales by customer type” report — aka segmenting out your customer list — which can be a very beneficial insight for your business.

To create a customer type:

  1. Select “Sales” from the left-hand menu.

  2. Select the “Customer types” button next to the “New customer” button.

  3. Choose “New customer type”.

  4. Label your new customer type as you wish.

Once this customer type has been created, you can then edit each of your existing customers and assign them to their respective customer type.

You will find the “Customer type” field in the “Additional Info” tab inside the “Customer Info” window.

If you don’t want to edit and assign customer types to each of your customers one by one, you can also assign customers to specific types in batch.

Once your customers are assigned to different customer types, you can designate your QuickBooks price levels to only be applied to certain customer types. This way, the customers who you want to receive the altered price will automatically be eligible, while those not in the specified customer type will not be aware of any price changes.

An added bonus of creating customer types for your QuickBooks price levels is that you can then run reports specific to customer types. Simply select the “Sales by Customer Type Detail” under the “Sales and customers” section.

A version of this article was first published on Fundera, a subsidiary of NerdWallet.


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